Shipping policy
Shipping Cost
Free US Shipping on every order, with no minimum purchase. We currently ship to addresses in the United States only.
How Long Until My Order Ships?
Once you place your order, our team begins processing it within 1–2 business days (Monday–Friday, excluding public holidays). For most orders, this is closer to 1 day.
You'll receive a confirmation email the moment your order is placed, and a second email with your tracking information once it's on its way.
Delivery Timeframes
| Destination | Estimated Delivery |
|---|---|
| United States (48 contiguous states) | 6–12 business days after dispatch |
| Alaska, Hawaii, US Territories | 8–17 business days after dispatch |
| All other countries | We do not currently ship outside the United States |
Total time from order to doorstep (US): most customers receive their order within 6-15 days of placing it.
These are estimates based on our primary carrier and are not guarantees. Carrier delays, customs processing, or high-volume periods (e.g. holidays) can occasionally add a few extra days. We appreciate your patience — good sleep is worth the wait.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours after receiving this email for the tracking information to update in the carrier's system.
If your tracking hasn't updated after 5 business days, contact us and we'll investigate immediately.
What If My Order Is Lost or Damaged?
We stand behind every order we send out.
- Lost in transit (no movement on tracking for 10+ business days): contact us and we will send a replacement or issue a full refund — your choice.
- Arrived damaged: send us a photo within 7 days of delivery and we will make it right with a replacement at no cost to you.
Contact us with your order number and we'll sort it out, no hassle.
A Note on Delivery Times
Our mouthpieces are dispatched from our fulfilment warehouse and travel via a tracked postal service. This means delivery times are longer than typical domestic shipping — but it also keeps prices accessible and shipping free.
If you need a unit urgently (gift, travel, etc.), please reach out before ordering and we'll advise on the best option available.
Contact Us
Questions about your order? We're here. Use our contact page and we'll reply as soon as we can.
NORYLVE is committed to helping you and your partner sleep better.